Microsoft Dynamics CRM
AltiGen Integration
Powerful integration provides click-to-dial and incoming call
screen pop functionality
Beringer Associates offers integration
between your Microsoft Dynamics CRM system and AltiGen VoIP
telephone system. This powerful integration will make your users
more productive and efficient and enhance the value you are getting
from Microsoft CRM and AltiGen systems.
Click-to-Dial
This integration provides click-to-dial functionality from within
Microsoft Dynamics CRM. An icon is added to the phone number fields
in Microsoft CRM, when clicked it dials the number:
Click-to-dial icons are available on Accounts, Contacts, Leads and
Phone Calls.
Inbound Screen Pop
When a call is received the integration searches for a record in
Microsoft Dynamics CRM with a matching phone number. Once the record
is located it pops the record on the screen:
System Requirements
Microsoft Dynamics CRM Online or On Premise
Server:
Windows Server 2003 and above
Internet Information Services (IIS) Installed
Client:
Windows XP and above
AltiGen Max Communicator installed
Contact us for more information
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