Unified Communications
Unified Communications (UC) is the convergence
of the complete, yet diverse set of business communication
capabilities. Modes of communication were historically limited to
businesses phone systems and the postal service. As businesses
demanded better ways to communicate with both customers and
employees, solutions for Call Centers, Call Recording, Interactive
Voice Response, were introduced. After years of hype, Unified
Messaging has finally become a standard. More recent technology has
enabled new means of communicating, including instant messaging,
web-based collaboration, video and mobility solutions.
Business executives increasingly realize that enhanced business
communications, employee productivity and customer service gives
them a competitive edge. The challenge today is how to effectively
deploy, manage and integrate all of these capabilities into a
Unified Communications platform.
AltiGen’s VoIP business phone systems enable you to meet that
challenge. Our focus is on delivering world class VoIP
communications solutions which meet all of your business
requirements. Since these capabilities are delivered in the form of
software, instead of proprietary hardware systems, you are able to
use just those applications, and number of users, which are right
for your business. AltiGen’s applications include:
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Windows Server-based IP PBX
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Automatic Call Distribution
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Windows Telephony Client
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Call Recording
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Auto Attendant
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Interactive Voice Response
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Voicemail (and Unified Messaging)
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Call Reporting
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Windows-based Administrator
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Computer Telephony Integration
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With Microsoft’s recent announcement of Exchange Server 2007 (in
which Exchange Server will directly manage voice mails and faxes as
well) AltiGen is actively developing integration to Exchange Server
2007 – which will enable companies to have a complete,
pre-integrated real time voice and messaging platform – all based on
the Microsoft platform.
Microsoft has also announced the availability Office
Communications Server 2007. OCS 2007 was designed to work with your
VoIP business phone system and extends real-time communication
capabilities with instant messaging, audio and video conferencing,
and presence (which unites all contact information stored in
Microsoft Active Directory). Expected later this year, the AltiGen
VoIP business phone system will integrate with Microsoft OCS 2007,
to deliver an all-inclusive real-time communication experience. And
when combined with Exchange Server 2007, you will be able to deploy
a truly comprehensive Unified Communications solution.
Contact us to schedule the
demonstration of the AltiGen system.
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