GoldMine Services & Support

Related Information: GoldMine Product Info

If you need help with GoldMine you came to the right place!

We are a Premier GoldMine Solutions Partner and have over 14 years of experience helping businesses implement GoldMine. We have helped hundreds of businesses achieve success with the GoldMine product. Our client list includes Volvo, DuPont, John Wiley & Sons, Barclays Bank, Legg Mason, Solomon Smith Barney and many others. We have clients with a single user installation up to over 100 GoldMine users.

Incident Tracking System - We utilize the Microsoft CRM system for tracking all support incidents. Our system automatically sends the requestor an email with a description of the case and contact details for the representative assigned to the case.

Remote Connectivity Solution - we utilize an appliance based remote access solution that allows us to connect to virtually any device over the Internet. This unit records every remote session for review if needed and allows us to centrally control employee access to customer equipment.

We offer a variety of support packages including monthly fixed fee support agreements, as-needed hourly services and blocks of support hours. We can also support your end users directly.

Contact us to discuss how our GoldMine support services can help your business get the most out of your investment in GoldMine.