Beringer Associates, Inc specializes in turn-key technology solutions

GoldMine Services & Support

Related Information: GoldMine Product Info

If you need help with GoldMine you came to the right place!

We are a Premier GoldMine Solutions Partner and have over 14 years of experience helping businesses implement GoldMine. We have helped hundreds of businesses achieve success with the GoldMine product. Our client list includes Volvo, DuPont, John Wiley & Sons, Barclays Bank, Legg Mason, Solomon Smith Barney and many others. We have clients with a single user installation up to over 100 GoldMine users.

We have a fully staffed Help Desk in our NJ location supporting clients across the country. Our Help Desk is staffed by a team of certified GoldMine experts at all times. We are also Microsoft Gold Certified and have a team of engineers that specialize in network infrastructure and other IT related

technologies.

We are a 100% live answer Help Desk
environment ensuring you get the help you need when you need it.

We utilize the latest support technologies including:

Incident Tracking System - We utilize the Microsoft CRM system for tracking all support incidents. Our system automatically sends the requestor an email with a description of the case and contact details for the representative assigned to the case.

Remote Connectivity Solution - we utilize an appliance based remote access solution that allows us to connect to virtually any device over the Internet. This unit records every remote session for review if needed and allows us to centrally control employee access to customer equipment.

We offer a variety of support packages including monthly fixed fee support agreements, as-needed hourly services and blocks of support hours. We can also support your end users directly.

Contact us to discuss how our GoldMine support services can help your business get the most out of your investment in GoldMine.

GoldMine Services

Needs Assessment

Business Process Review

Project Planning

Installation

Synchronization Setup

Data Migration

Data Integration

End User Training

Power User Training

Administrator Training

Custom Report Development