We are Microsoft Dynamics CRM Experts
Related Information:
Microsoft CRM Online; CRM Implementation
Methodology
Microsoft Dynamics CRM is a full featured Customer Relationship
Management system that includes functionality for sales, marketing
and service based users. Microsoft CRM fully integrates with Outlook
and Office reducing the learning curve and maximizing your time to
value.
Watch a Video Demonstration:
Deployment Models - There are two ways you can
deploy Microsoft CRM; in your IT environment (called "On Premise")
or On-Demand (called Microsoft CRM Online). If you choose On-Premise
you purchase the licenses needed for the product and install it on
servers in your company. If you choose On-Demand you pay a per
user/month fee to use the software. For more information about the
On-Demand deployment model see
Microsoft CRM Online.
Contact us
with to further discuss the deployment models, we can help you
choose the best model for your business.
Product Overview
Microsoft Dynamics CRM gives
you the capability to easily create and maintain a clear view of
customers from first contact through purchase and post-sales. With
tools to enhance your company's sales, marketing, and customer
service processes along with native Microsoft Office Outlook
integration Microsoft Dynamics CRM delivers a fast, flexible, and
affordable solution.
Microsoft Dynamics CRM helps you drive consistent and measurable
improvement in everyday business processes.
Marketing: A clearer view of customers and more
informed marketing investments
Segment customer lists into distinct benefit groups and then market
to one or more of the identified segments using a workflow-driven
model. With Microsoft Dynamics CRM, your marketing professionals can
leverage tools for:
Customer segmentation
Campaign planning and execution
Data extraction and cleansing
Analytics and reporting
Marketing/sales collaboration tools
Information sharing portals
Sales: Get more leads and close more business
Access a complete view of customer data online or offline, and
leverage tools that enable your sales professionals to get real-time
access to leads, identify cross-sell and up-sell opportunities, and
close more deals, faster. Microsoft Dynamics CRM provides:
Lead and opportunity management
Account and contact management
Territory management
Forecasting and sales analytics
Offline and mobile device access
Quick access to products, pricing, and quotes
Customer service: Provide more value to customers
Respond faster to customer service issues and empower your service
organization to anticipate, address and deliver consistent,
efficient customer care that contributes to long-term business
profitability. Microsoft Dynamics CRM provides functionality for:
Account and contact management
Case and interaction management
Product and contract management
Knowledge-base management
Service scheduling
Workflow across teams and groups
Service reporting and analytics
Contact us for more information or to
schedule a demonstration.
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Microsoft CRM Screenshots
Outlook Interface
Browser Interface
Dashboard
Scorecard
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