Microsoft Dynamics CRM
Related Information:
Microsoft CRM Online; CRM Implementation
Methodology
Microsoft Dynamics CRM 4.0 is a fully integrated customer
relationship management (CRM) system. Microsoft Dynamics CRM gives
you the capability to easily create and maintain a clear view of
customers from first contact through purchase and post-sales. With
tools to enhance your company's sales, marketing, and customer
service processes along with native Microsoft Office Outlook
integration Microsoft Dynamics CRM delivers a fast, flexible, and
affordable solution.
Microsoft Dynamics CRM helps you drive consistent and measurable
improvement in everyday business processes.
Marketing: A clearer view of customers and more
informed marketing investments
Segment customer lists into distinct benefit groups and then market
to one or more of the identified segments using a workflow-driven
model. With Microsoft Dynamics CRM, your marketing professionals can
leverage tools for:
Customer segmentation
Campaign planning and execution
Data extraction and cleansing
Analytics and reporting
Marketing/sales collaboration tools
Information sharing portals
Sales: Get more leads and close more business
Access a complete view of customer data online or offline, and
leverage tools that enable your sales professionals to get real-time
access to leads, identify cross-sell and up-sell opportunities, and
close more deals, faster. Microsoft Dynamics CRM provides:
Lead and opportunity management
Account and contact management
Territory management
Forecasting and sales analytics
Offline and mobile device access
Quick access to products, pricing, and quotes
Customer service: Provide more value to customers
Respond faster to customer service issues and empower your service
organization to anticipate, address and deliver consistent,
efficient customer care that contributes to long-term business
profitability. Microsoft Dynamics CRM provides functionality for:
Account and contact management
Case and interaction management
Product and contract management
Knowledge-base management
Service scheduling
Workflow across teams and groups
Service reporting and analytics
Contact us for more information or to
schedule a demonstration. |
Microsoft CRM Screenshots
Outlook Interface
Browser Interface
Dashboard
Scorecard
 |