Businesses today need a better way to find, keep, and grow
customer relationships. Microsoft Dynamics CRM Online combines
the power of online services with the richness of your everyday
productivity applications. It's optimized for business
workgroups or departments who are looking to realize an
immediate business impact with a system that quickly adapts to
their unique business needs.
With Microsoft Dynamics CRM Online, you can quickly
centralize customer information and streamline business
processes with a solution that offers unmatched user adoption
and business productivity. Two different options let you tailor
your deployment to fit the way your business works.
Microsoft CRM Online offers nearly identical functionality to
the on-premise Microsoft CRM software including full Microsoft
Outlook Integration. You can also run the software solely
through Internet Explorer.
With Microsoft CRM Online there is no complicated or costly
server requirements and no significant up-front investment in
software licensing.
Same powerful functionality as the on-premise version
Marketing: A clearer view of customers and more
informed marketing investments Segment customer lists into
distinct benefit groups and then market to one or more of the
identified segments using a workflow-driven model. With
Microsoft Dynamics CRM, your marketing professionals can
leverage tools for:
Customer segmentation
Campaign planning and execution
Data extraction and cleansing
Analytics and reporting
Marketing/sales collaboration tools
Information sharing portals
Sales: Get more leads and close more business
Access a complete view of customer data online or offline, and
leverage tools that enable your sales professionals to get
real-time access to leads, identify cross-sell and up-sell
opportunities, and close more deals, faster. Microsoft Dynamics
CRM provides:
Lead and opportunity management
Account and contact management
Territory management
Forecasting and sales analytics
Offline and mobile device access
Quick access to products, pricing, and quotes
Customer service: Provide more value to
customers
Respond faster to customer service issues and empower your
service organization to anticipate, address and deliver
consistent, efficient customer care that contributes to
long-term business profitability. Microsoft Dynamics CRM
provides functionality for:
Account and contact management
Case and interaction management
Product and contract management
Knowledge-base management
Service scheduling
Workflow across teams and groups
Service reporting and analytics
Contact us for more information
or to schedule a live demonstration.