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How to keep your VoIP systems safe

While investing in Voice over Internet Protocol (VoIP) systems is known to help businesses reduce their telecommunication costs, failing to secure these can nullify the financial advantages gained and even lead to some serious consequences. If VoIP systems are left vulnerable, hackers can eavesdrop on your conversations and steal sensitive information.

Microsoft 365 data security: Best Ways to boost protection

Microsoft 365 has become an incredibly popular choice for enterprises of all sizes looking for a comprehensive set of tools for staying productive and secure. But as with using any software, it is important to take steps to protect your data. In this article, we will discuss seven ways to boost data protection in Microsoft 365. We will also provide tips on how businesses and employees can stay safe online.

Call recording: Get more from your conversations

Call recording is a common component of running a successful business. For decades, organizations have implemented recording functionality into their contact center technology to drive better outcomes for both customers and their brand.
What is Call Recording?
Call recording is the process of collecting audio (and sometimes screen activity) connected with phone calls.

How softphones improve business performance

Over the years, digital technology has revolutionized and enhanced modern workspaces by increasing optimization and efficiency. Today, everything from receipts, databases and in-house communication platforms are all digital.

As a result, businesses are increasingly seeking cost-efficient technological solutions that can improve their operations and subsequent workflows.