{"id":90200,"date":"2022-09-20T01:45:00","date_gmt":"2022-09-20T06:45:00","guid":{"rendered":"https:\/\/www.beringer.net\/beringerblog\/how-softphones-improve-business-performance\/"},"modified":"2023-12-18T07:56:34","modified_gmt":"2023-12-18T07:56:34","slug":"how-softphones-improve-business-performance","status":"publish","type":"post","link":"https:\/\/www.beringer.net\/beringerblog\/how-softphones-improve-business-performance\/","title":{"rendered":"How softphones improve business performance"},"content":{"rendered":"
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Over the years, digital technology has revolutionized and enhanced modern workspaces by increasing optimization and efficiency. Today, everything from receipts, databases and in-house communication platforms are all digital.<\/p>\n

As a result, businesses are increasingly seeking cost-efficient technological solutions that can improve their operations and subsequent workflows. However, the caveat is that these technology platforms can be incredibly costly and difficult to integrate without the right expertise and resources.<\/p>\n

Softphones are functional and unified communication platforms that businesses may lease without breaking the bank or investing extensive time and resources into building themselves. Given the mass adoption of smartphones and the recent shift towards remote work, a softphone solution is one of the most simple and effective ways that businesses can improve workflows.<\/p>\n<\/div>\n<\/div>\n

Anytime, anywhere business phone<\/h3>\n

Softphones are applications you can run on internet-enabled devices like a smartphone or laptop. This removes the need for a physical handset, allowing you to make and receive calls from any location with an internet connection. Even if your workers are working remotely, softphones give them a lot of flexibility. They don\u2019t have to waste time setting up lines for a traditional phone unit in their home office \u2014 with a softphone app, they can easily turn their personal smartphone into a business-level communication tool. Employees with a decent headset or microphone also get to enjoy hands-free calls.<\/p>\n

Reduced costs<\/h3>\n

One of the biggest benefits of using softphones is that they significantly cut costs. Instead of spending a lot of money installing and maintaining office phone equipment, you only have to pay a small subscription fee to get powerful softphone features on your mobile device and computer. Your softphone provider will take care of all costs associated with server and system maintenance. More importantly, softphones transmit communication data over the internet rather than traditional phone lines. This means you won\u2019t have to deal with expensive local and long-distance rates. In fact, some softphone providers offer a reduced rate for international calls, while others allow you to make calls for free.<\/p>\n

User-friendly interface<\/h3>\n

Softphones come with an interactive user interface that\u2019s easy to learn. If you want to transfer a call to a colleague, you just have to drag and drop the call to their name \u2014 there\u2019s no need to dial an extension on your phone. If you need to call someone, all you have to do is search for their profile via a search bar and just click on their name to initiate a call. If you don\u2019t want to be disturbed while working, you can enable the \u201cdo not disturb\u201d mode for specific time frames to redirect incoming calls to voicemail or to the next available person. What\u2019s more, softphones provide incoming call notifications with caller ID and profile information so you know exactly who you\u2019re talking to.<\/p>\n

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Lower Costs<\/h3>\n

The cost to use a softphone is far lower than that of a regular phone plan in most cases. VoIP sometimes gives you free calling for local destinations, while international fees are either rare or negligible for most businesses.<\/p>\n

Softphones also do not require a significant investment in technological infrastructure to install. If you\u2019re employing a UCaaS company, all of the cost of equipment and maintenance is offloaded onto the service provider. As a client, you only have to pay a regular fee that is far less than what you would pay if you built a softphone yourself.<\/p>\n<\/div>\n<\/div>\n

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Don\u2019t expect to get all the features free of charge, though. You may need to pay a little extra for some extra features that we discuss in the next section. Regardless, some case studies have demonstrated a savings of 10% due to the switch to VoIP.<\/p>\n<\/div>\n<\/div>\n

Security<\/h3>\n

Cybersecurity is a critical concern in the modern world. With so many large companies suffering data breaches that impact not only themselves but their customers, businesses are always looking for ways to protect their digital assets.<\/p>\n

Softphone service providers have responded with end-to-end encryption, fraud detection, and other important protections that make sure you aren\u2019t sacrificing safety when you make the upgrade.<\/p>\n

All in all, softphones are perfect for any business that wants to operate at peak performance. They\u2019re intuitive, feature-rich, and cost-effective, so if your business doesn\u2019t have this essential communication tool, get in touch<\/a> with our team to talk about\u00a0 an upgrade today.<\/p>\n

Questions?\u00a0\u00a0Give us a call today!<\/a><\/strong><\/h3>\n

Softphones and VOIP are essential business communication tools offering many great features and advantages over traditional hardware-based phone systems.\u00a0 The team at Beringer Technology Group would be happy to provide more information on VoIP systems and how they could benefit your business.<\/p>\n

Beringer Technology Group, a leading Microsoft Gold Certified Partner specializing in\u00a0Microsoft Dynamics 365<\/a>\u00a0and\u00a0CRM for Distribution<\/a>\u00a0also provides expert\u00a0Managed IT Services<\/a>,\u00a0Backup and Disaster Recovery<\/a>,\u00a0Cloud Based Computing<\/a>,\u00a0Email Security Implementation and Training<\/a>, \u00a0Unified Communication Solutions<\/a>, and\u00a0Cybersecurity Risk Assessment.<\/a><\/p>\n

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