Frequently Asked Questions (FAQs)
What are your support hours?
8:00am-5:00pm ET. We also have a 7:00am-7:00pm option available to clients with extended hours.
What kind of service response can I expect?
Beringer believes that the key to a successful relationship is high touch and high availability. You will have a full team to support you including support technicians, a vCIO, and a Customer Success Manager.
What if I have remote employees or a remote team?
The vast majority of our support cases are completed and resolved remotely. You can expect the same and we are happy to support you!
Can you help onboard new hires?
Absolutely! As part of our service, we create a client-specific checklist for onboarding (and offboarding) to ensure that your employees have the appropriate tools, software, and security in place.
Can you help us with Cybersecurity?
Cybersecurity is the essence of our support agreements. All agreements include a full suite of enterprise-grade security solutions to help ensure your protection.
What can your Help Desk assist with?
Our large team of support technicians is diverse with many areas of experience. We help with issues ranging from your simple everyday tasks such as password resets and onboarding all the way through troubleshooting the most complex network issues.
Can you help move our server to the cloud?
We sure can! Beringer works with Azure virtual infrastructure and can help you execute on your cloud migration strategy.
What if I have a problem after business hours, on a holiday, or over the weekend?
24x7 hour support is always available through Beringer (after-hours rates apply). Our technicians work on a rotation to cover after-hours, ensuring that you are always speaking with a Beringer representative, even during off hours.
Does the team help manage my computer hardware like laptops, servers and firewall?
Beringer does full asset management for clients. This includes proactively renewing hardware warranties and software licensing, as well as working with you on a standardized hardware replacement schedule.
Do you help solve software issues?
Yes, as long as vendor support is maintained. Beringer will provide third-party vendor support for any software-related issues. This becomes very important for your line of business applications. We will work with the vendor on your behalf to ensure you can focus on business while we take care of the technical part.
What geographic area do you support?
Beringer is located in Maple Shade, NJ. We are about 15 minutes from Philadelphia and serve the Philadelphia metro area and New Jersey.
Does your firm come to my office when I have a problem?
All agreements include onsite support for issues that cannot be remediated remotely.