Power Platform is a cloud-based suite of business solutions that includes low/no-code app development, workflow automation, business intelligence, and data analytics in a rich environment of integrations with Microsoft and third-party apps.
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Power Platform is part of the Microsoft Dynamics 365 enterprise resource planning (ERP) and customer relationship management (CRM) product line. Dynamics 365 apps are designed to improve operational efficiency and customer experience.
Power Platform provides various apps that automate processes, build solutions, analyze data, and create virtual agents. It’s an excellent solution for businesses trying to unify their processes under a single platform.
Power Platform consists of four major components. Each component solves a specific business need:
Mobile-Friendly App Development
Power Apps is Power Platform’s no-code/low-code app development solution. Software development is generally a long process, but Power Apps gives you the tools to create business apps you can use on Android or iOS devices, tablets, and desktops without long development times.
Power Apps offers rapid no-code/low-code app solutions for circumstances such as logging employee holidays, event registrations, employee expenses, and more.
Canvas Apps are very flexible. Model-Driven Apps are more constrained by the limits of the data you input into them and are great for apps that require complex business logic. Finally, Portals allows you to create interactive websites.
Power Apps is designed to create responsive apps that can be used on mobile/tablet and desktop, allowing employees to manage them from anywhere.
Formerly known as Microsoft Flow, it’s been integrated into Power Platform as a tool for automating manual, repetitive processes in Office 365, Azure, and non-Microsoft systems, quickly and without coding.
Process Automation : With Power Automate, you can use templates to automate repetitive, everyday tasks such as receiving notifications for high-priority emails, approving workflows, synchronizing files, collecting data, and more. Available on mobile and desktop.
Integrations with Other Applications : Power Automate integrates with hundreds of Microsoft and third-party apps. It works with Office 365 and Azure but can also integrate with Trello, Dropbox, Twitter, and dozens more.
Reduction of Human Error : You can reduce human error and make your business more efficient by automating everyday repetitive tasks.
Power BI offers business data analysis and business intelligence (BI). Its key purpose is the ability to turn large data sets into engaging and actionable visual representations.
Data Visualization and Insights : Non-technical business users can use the Excel-like interface to aggregate, analyze, visualize, and share business data for insights. It integrates with the Microsoft ecosystem and dozens of third-party platforms such as Google Sheets.
Interactive Reports and Dashboards : Power BI allows you to create reports to answer relevant business questions, tell stories with data, and anticipate future circumstances based on past data. You can also create data dashboards with everything you need to know about a specific aspect of your business.
Power Virtual Agents is a no-code/low-code solution to develop chatbots that resolve customer issues and common questions.
AI-Powered Chatbots : With its no-code/low-code approach, Power Virtual Agents allows you to automate some of your customer services, covering the most common issues and questions. Chatbots will enable you to scale customer support operations while saving on costs and collecting data you can use to improve your service.
Customer Support and Engagement : Intelligent chatbots help customers resolve the most basic issues 24/7 without contacting human support. It empowers your customers and enables you to reduce customer support costs while your agents focus on higher-value interactions.
Increase Revenue : Based on customer needs, interests, and communications, chatbots can offer relevant products and services tailored to each client, increasing revenue.
Integrations : Power Virtual Agents can integrate with MS Teams and Omnichannel for Customer Service, a suite of services that, among other things, allows customers to escalate from a chatbot to human interaction with customer service agents.
Make your work processes more efficient, less time-consuming, and less prone to human error. Automates manual tasks Automate manual, repetitive tasks such as setting up notifications for high-priority messages and workflow approvals. Focus your time on high-value manual processes.
Increase your business intelligence and get the data you need when you need it in an easily-digestible format.
Power BI can show real-time data streams to help businesses make informed decisions on time-sensitive topics.
Power Platform apps integrate with over a hundred other apps, including the entire Microsoft business and office solutions ecosystem and third-party apps such as Trello, Dropbox, and many more.
The flexibility of the integration system allows businesses to tailor their environment with the apps and integrations that provide the most value for their needs.
Some of Power Platform’s offerings require no software development knowledge at all to create apps and solutions. They’re visually driven and minimize the need to employ full-time development teams
For more technical users, coding is still a possibility. Power Platform’s low-code features increase agility and productivity while decreasing development costs.
Free up your customer support agents’ time by screening out the most basic and common issues to focus on providing higher-value customer support.
Power Virtual Agents provides problem-solving and product recommendation features for customers based on the contents of the conversation and the customer’s needs.
Power Platform offers a suite of apps that can help your business:
If you’re looking for a suite of cloud-based business solutions, Beringer Technology Group’s Power Platform experts will help you
develop the strategies you need to keep growing.