30+
Years of Experience
WE ARE MICROSOFT DYNAMICS CRM EXPERTS:
Related Information: CRM for Wholesale Distribution, Microsoft Dynamics CRM Online , CRM Implementation Methodology, CRM Data Migration Services, Microsoft Dynamics CRM AltiGen Integration
Microsoft Dynamics CRM is a full featured Customer Relationship Management system that includes functionality for sales, marketing and service based users. Microsoft CRM fully integrates with Outlook and Office reducing the learning curve and maximizing your time to value.
Related Information: CRM for Wholesale Distribution, Microsoft Dynamics CRM Online , CRM Implementation Methodology, CRM Data Migration Services, Microsoft Dynamics CRM AltiGen Integration
Microsoft Dynamics CRM is a full featured Customer Relationship Management system that includes functionality for sales, marketing and service based users. Microsoft CRM fully integrates with Outlook and Office reducing the learning curve and maximizing your time to value.
Deployment Models
There are two ways you can deploy Microsoft CRM; in your IT environment.
- On Premise - you purchase the licenses needed for the product and install it on servers in your company
- On-Demand - you pay a per user/month fee to use the software.
For more information about the On-Demand deployment model see Microsoft CRM Online.
Contact us to further discuss the deployment models, we can help you choose the best model for your business.
Product Overview
Microsoft Dynamics CRM gives you the capability to easily create and maintain a clear view of customers from first contact through purchase and post-sales. With tools to enhance your company's sales, marketing, and customer service processes along with native Microsoft Office Outlook integration Microsoft Dynamics CRM delivers a fast, flexible, and affordable solution.
Microsoft Dynamics CRM
Microsoft Dynamics CRM is a powerful system that helps you drive consistent and measurable improvement in everyday business processes. Below is an overview of some of the features that Microsoft Dynamics CRM can offer to your business. Of the best features, it should be noted that Dynamics CRM will merge your departments customer management tools into one single database entity. Inner office collaboration is drastically increased and it allows for data integrity to be consistent across the entire company. A great addition to Microsoft Dynamics CRM is a Microsoft Lync Server solution. These two solutions when married together, will expedite your communications and collaboration into the next decade and far ahead of your competition.
Microsoft Dynamics CRM Business Features:
Marketing
A clearer view of customers and more informed marketing investments. Segment customer lists into distinct benefit groups and then market to one or more of the identified segments using a workflow-driven model.
With Microsoft Dynamics CRM, your marketing professionals can leverage tools for:
- Customer segmentation
- Campaign planning and execution
- Data extraction and cleansing
- Analytics and reporting
- Marketing/sales collaboration tools
- Information sharing portals
Sales: Get more leads and close more business.
Access a complete view of customer data online or offline, and leverage tools that enable your sales professionals to get real-time access to leads, identify cross-sell and up-sell opportunities, and close more deals, faster. Microsoft Dynamics CRM provides:
- Lead and opportunity management
- Account and contact management
- Territory management
- Forecasting and sales analytics
- Offline and mobile device access
- Quick access to products, pricing, and quotes
Customer service: Provide more value to customers.
Respond faster to customer service issues and empower your service organization to anticipate, address and deliver consistent, efficient customer care that contributes to long-term business profitability. Microsoft Dynamics CRM provides functionality for:
- Account and contact management
- Case and interaction management
- Product and contract management
- Knowledge-base management
- Service scheduling
- Workflow across teams and groups
- Service reporting and analytics
Enterprise Business Solutions
Flexible and Accessible
Native Microsoft Integrations
