What is Dynamics Omnichannel for Customer Service?
Microsoft Dynamics Omnichannel for Customer Service is an extension of Dynamics Customer Service that enables unified communication between your Agents and your customers. With Omnichannel, employees get a single platform that provides all the customer data, communication channels, and tools in one place.
Dynamics Omnichannel for Customer Service
What is Windows 365 Cloud PC?
Microsoft has introduced a new way to deploy Windows Virtual Desktops (WVD), Windows 365 Cloud PC. The new service promises to remove the complexity associated with deploying traditional WVD or Virtual Desktop Interface across an organization. Microsoft is pricing this offering in much the same way as their other products, using an as-a-Service model of monthly billing per user.
Storage in Microsoft Dynamics 365 CRM
Microsoft Dynamics 365 Sales Enterprise and Sales Professional
Microsoft Teams Direct Routing
Microsoft Teams Calling Plan
Thriving in a Remote Work World with Microsoft Teams
Image source: www.utopix.com
In our post pandemic world, a new business opportunity has emerged. How do we create an environment where a distributed workforce can communicate and collaborate more effectively than the competition? And what tools can we use that employees will easily integrate into their workflow without disruption?
Microsoft Teams Phone System
A clear contender for this is Microsoft Teams Phone System.