Voice over Internet Protocol (VoIP) phone systems allow users to communicate with others over an internet connection, that delivers the media over Internet Protocol (IP) networks. As is standard with digital data, these present a vulnerability in that cybercriminals can intercept the data transmitted between two callers among other VOIP threats.
Voice over Internet Protocol (VoIP) systems have many advantages over traditional telephone systems, but they also come with a unique set of risks. Because VoIP relies on the internet, it’s susceptible to hacking attempts, just like any other online system.
While investing in Voice over Internet Protocol (VoIP) systems is known to help businesses reduce their telecommunication costs, failing to secure these can nullify the financial advantages gained and even lead to some serious consequences. If VoIP systems are left vulnerable, hackers can eavesdrop on your conversations and steal sensitive information.
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Call recording is a common component of running a successful business. For decades, organizations have implemented recording functionality into their contact center technology to drive better outcomes for both customers and their brand.
What is Call Recording?
Call recording is the process of collecting audio (and sometimes screen activity) connected with phone calls.
If you’re looking for ways to improve communications efficiency and cut costs, then you may have already switched your phone system over to Voice over Internet Protocol (VoIP). But have you considered using an AI-powered VoIP system? The difference between traditional VoIP and AI-powered VoIP is that the latter uses artificial intelligence (AI) to help provide a better user experience AND tell you how well your phone communications are working.
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As a result, businesses are increasingly seeking cost-efficient technological solutions that can improve their operations and subsequent workflows.
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What is Dynamics Omnichannel for Customer Service?
Microsoft Dynamics Omnichannel for Customer Service is an extension of Dynamics Customer Service that enables unified communication between your Agents and your customers. With Omnichannel, employees get a single platform that provides all the customer data, communication channels, and tools in one place.
Did you know that theft of service is one of the most common types of fraud that affects Voice over Internet Protocol (VoIP) phone systems? VoIP - Theft of Service is a serious issue that impacts businesses’ VoIP networks and can result in significant financial losses.
