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Why Outsourcing Your IT Makes Sense

Why Outsourcing Your IT Makes Sense

The world of Information Technology evolves each and every day. With this, it is crucial to stay on top of the latest industry trends and advancements. A Managed Service Provider (MSP) can be a great solution to help ensure that your business is staying up to date on the latest technologies, while implementing the appropriate safeguards to protect your data and business.

Dynamics 365 Customer Service 2020 Wave 2 is coming!

Dynamics 365 Customer Service 2020 Wave 2 is coming!
Dynamics 365 Customer Service 2020 Wave 2 is coming this October and with it, a plethora of updates and improvements.  Here are some important changes coming to your Dynamics Online environment soon:
Legacy to Unified Interface Service Scheduling Migration
Still using the legacy service schedule?  This update will automatically migrate service scheduling to the new UI experience.

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Integrate Excel with Dynamics 365

Integrate Excel with Dynamics 365
Many people still use MS Excel today, and for good reason. It's a well-established spreadsheet program that has powerful features for calculating complex data and much more. What it lacks though is enhanced security for sharing, change tracking (unless you are using it in SharePoint, inability to track historical performance & numbers and the inability to capture activities.

Covid-19 and the mad rush to work from home

The advent of Covid-19, a Coronavirus, is accelerating a trend we have been seeing with our clients for many years.  Employers are seeking out the best person for the job regardless of where they may be located.  Many of our clients have employees scattered around the country, and some are using people resources from around the world.

Channel Properties in Dynamics

Channel Properties in Dynamics
Automatic Record Creation Rules are a great way to evaluate and take action on items that enter queues in Dynamics. They allow you to create and update records, send emails, and start child workflows. This functionality is powerful enough on its own, but if you've ever worked with Automatic Record Creation Rules in Dynamics you've probably noticed the option to use Channel Properties in Dynamics.