If you're like most D365 organizations, you use background workflows. Depending on the nature of your business, you likely have custom plugins embedded in many of those background workflows. While Microsoft hasn't officially announced the deprecation of background workflows, they are recommending that you transition to using MS Flows.
Microsoft Power Automate provides rich and powerful tools, connectors, and logic to automate many common business processes within Dynamics 365 and the Dataverse as a whole. With flow functionality slowly replacing legacy Dynamics 365 workflows, Power Platform administrators and customizers now more than ever have the ability to build automations up and across to other products and solutions using various data connectors.
In a previous blog, we covered how you can populate a Word document template using Power Automate. In addition to populating plain text fields in a doc, you can also Use Power Automate and JSON to populate Document Tables using the Repeating Section Content Control.
As you may already know, Microsoft pushes out two upgrades to Dynamics 365 Online each year. The upgrades, known as Wave 1 and Wave 2, are pushed out to Dynamics customers in different regions around the globe on dates set by Microsoft. Dynamics 2022 Wave 2 is finally here.
For any organization, reports are an integral part to helping your team’s function whether it's to pass information to your clientele or to discover realities.
There are many reporting tools for Dynamics 365. Some of the most common tools are:
The built-in Report Wizard in Dynamics 365
SQL Server Data Tools (SSDT) and the Dynamics 365 Report Authoring Extension
Flow
Power BI
Which tool should you use? Well, that entirely depends on your use case.
What is Dynamics Omnichannel for Customer Service?
Microsoft Dynamics Omnichannel for Customer Service is an extension of Dynamics Customer Service that enables unified communication between your Agents and your customers. With Omnichannel, employees get a single platform that provides all the customer data, communication channels, and tools in one place.
The 2022 Release Wave 2 for Microsoft Dynamics 365 and Power Platform is here, and it brings new innovations that provide significant capabilities to transform your business.
The Microsoft Dynamics 365 release contains hundreds of new features across Dynamics 365 applications, including Marketing, Sales, Customer Service, Field Service, Finance, Supply Chain Management, Intelligent Order Management, Project Operations, Human Resources, Commerce, Fraud Protection, Business Central, Connected Spaces, Guides, and Customer Insights.
Microsoft Dynamics 365 and Power Platform 2022 Release Wave 2 is here, and it brings new innovations that provide significant capabilities to transform your business.
The Microsoft Dynamics 365 release contains hundreds of new features across Dynamics 365 applications, including Marketing, Sales, Customer Service, Field Service, Finance, Supply Chain Management, Supply Chain Insights, Human Resources, Commerce, Fraud Protection, Business Central, Connected Spaces, Guides, Remote Assist, Customer Insights, Customer Voice, and Microsoft Cloud for Healthcare, Financial Services, Sustainability, and Nonprofit.
The Dynamics 365 & Power Platform new releases are here, and they bring new innovations that provide you with significant capabilities to transform your business.
The Dynamics 365 release contains hundreds of new features across Dynamics 365 applications, including Marketing, Sales, Customer Service, Field Service, Finance, Supply Chain Management, Intelligent Order Management, Project Operations, Human Resources, Commerce, Fraud Protection, Business Central, Connected Spaces, Guides, Customer Insights, and Microsoft Cloud for Healthcare, Financial Services, Nonprofit, Sustainability, and Retail.
As previously announced, Microsoft has deprecated the ARC (automatic record creation) rules and SLA (service-level agreements) items in the Dynamics 365 Customer Service web client. The intention is for these components to be migrated to and accessed from the Unified Interface.
