WHAT IS AI BUILDER?
2020 was certainly a difficult year for many of us. But as we look ahead to a brighter future in 2021, what better way to start it out than with some AI? After all, AI is designed to improve our lives. Specifically, let's talk about Microsoft's AI Builder.
The Microsoft Power Platform is ever evolving! A few years ago we published an article on the use of one of its services call the Common Data Service. Well, Microsoft is now rebranding that as Dataverse. Same great features, but with a new name and updated terminology to appeal to the masses.
Why Choose Microsoft Dynamics 365 CRM?
Using a Customer Relationship Management (CRM) system is a great way to improve your business. A CRM system, such as Dynamics 365, will provide insights to effectively manage your organization. By storing all of your customer data in one centralized location, a CRM system has the ability to analyze and automate business processes.
Integrating Dynamics 365 with Five9
Integrating Dynamics with your Five9 VOIP system can provide you with record pop functionality, automatic record creation, an integration Dynamics/VOIP interface in a single web page, and more. For more complex integrations between the two systems, Beringer Technology Group has you covered!
What are Five9 Skills?
Five9 Skills are used to route calls to the right people in your business.
Newtonsoft JObjects and JTokens
If you've developed with Newtonsoft's JSON framework, you've likely used the JObject and JToken classes to locate a subset of JSON within deserialized JSON. There is an interesting difference between these two classes and how they handle null attributes/properties.
Dynamics 365 Sales Insights 2020 release wave 2 is here!
Wow, the time has flown! Dynamics 365 release 2020 wave 2 is already here. Can you believe it? Wave 2 has come with a host of new and enhanced features being released from October 2020 through March 2021. The release contains hundreds of new features across Dynamics 365 applications including Marketing, Sales, Customer Service, Field Service, Finance, Supply Chain Management, Human Resources, Commerce, Fraud Protection, Customer Insights, and Business Central.
Dynamics 365 Marketing 2020 Release Wave 2
Dynamics 365 2020 Release Wave 2 is here, and it brings new innovations that provide you with significant capabilities to transform your business. The release contains hundreds of new features across Dynamics 365 applications including Marketing, Sales, Customer Service, Field Service, Finance, Supply Chain Management, Human Resources, Commerce, Fraud Protection, Customer Insights, and Business Central.
Dynamics 365 Workflow Killer
We've worked with clients and data of all shapes and sizes - from small to medium to large. In this blog, I'm going to focus on those with large amounts of data. But not just large amounts of data, also large amounts of automated logic that is often at least partially translated to Workflows in Dynamics 365. Workflows in Dynamics 365 provide value to organizations in that they can be used to perform automated calculations to automatic record updates to even automated email notifications based on a defined trigger.
Dynamics 365 Customer Service 2020 Wave 2 is coming!
Dynamics 365 Customer Service 2020 Wave 2 is coming this October and with it, a plethora of updates and improvements. Here are some important changes coming to your Dynamics Online environment soon:
Legacy to Unified Interface Service Scheduling Migration
Still using the legacy service schedule? This update will automatically migrate service scheduling to the new UI experience.
Dynamics 365 2020 Release Wave 2
Dynamics 365 2020 Release Wave 2 is here, and it brings new innovations that provide you with significant capabilities to transform your business. The release contains hundreds of new features across Dynamics 365 applications including Marketing, Sales, Customer Service, Field Service, Finance, Supply Chain Management, Human Resources, Commerce, Fraud Protection, and Business Central.