What is a Power Virtual Agent?
Microsoft Power Virtual Agents, part of the Microsoft Power Platform, enables a chat bot to engage in rich, natural conversation with your users to assist with a wide array of tasks.  From freeing up human resources and allowing them to focus on more complex user issues to providing your customers with a powerful tool to assist them with basic order and service questions, Microsoft Power Virtual Agents enables bots to act on inquiries without human intervention.

What is the Power Platform?

The Microsoft Power Platform is a suite of several business applications designed to provide companies with scalable ways to “analyze data, build solutions, automate processes, and create virtual agents.” In essence, it brings together the very best of what Microsoft has to offer in these areas.

Did you know, Microsoft Dynamics 365 connections allow users to relate multiple records without custom relationships? Dynamics 365 connections give users a holistic view of their data without directly affecting their data model. Connections is one of many features Dynamics 365 offers that is not available in Salesforce.

There are different types of features in Microsoft Dynamics 365 and Salesforce that allow users to search for records efficiently. There are, however, stark contrasts between the features and the end user experience within both platforms. To determine whether Dynamics 365 or Salesforce is right for your organization, we highlighted some of the key differences between the search and query functionality within each.

Did you know there are global search enhancements included in the Microsoft's Dynamics 365 Wave 2 release known as Dataverse search? These powerful Dataverse search features will change the way users filter and search for records in model-driven Power Apps.

An issue that came up for many clients with the Dynamics 365 2021 Wave 2 update is when viewing related records on a parent entity’s record, the related entity’s header menu does not move when scrolling but disappears as you move down the page. Also, the alphabetical search at the bottom doesn’t appear until you scroll all the way down.

Dynamics 365 2021 Release Wave 2 is here, and it brings new innovations that provide you with significant capabilities to transform your business. The release contains hundreds of new features across Dynamics 365 applications including Marketing, Sales, Service, Finance, Operations, Human Resources, Commerce, Fraud Protection, Customer Insights, Customer Voice and Business Central.

Dynamics 365 2021 Release Wave 2 is here, and it brings new innovations that provide significant capabilities to transform your business. The release contains hundreds of new features across Dynamics 365 applications including Marketing, Sales, Service, Finance, Operations, Human Resources, Commerce, Fraud Protection, Customer Insights, Customer Voice and Business Central.

I have worked with Microsoft Dynamics 365 and Salesforce for many years, and if you find yourself contemplating between the two CRM platforms, there are some features offered solely in Dynamics 365 that may sway your decision. These unique Dynamics 365 features will enhance your user experience and promote flexibility without the need for custom configuration.

Dynamics 365 2021 Release Wave 2 is here, and it brings new innovations that provide you with significant capabilities to transform your business. The release contains hundreds of new features across Dynamics 365 applications including Marketing, Sales, Service, Finance, Operations, Human Resources, Commerce, Fraud Protection, Customer Insights, Customer Voice and Business Central.