Microsoft has been continuing their quest to reduce the number of button clicks and screen changes a user experiences while working with Dynamics 365 Model-Driven Apps. Previously, navigation features like Modal Windows required custom JavaScript to utilize, but more and more UI features are being made available in the Power Apps editor.
In the Wave 2 Release for Dynamics 365 Marketing, real-time customer journey creation offers the ability to reach up to 100 million marketing contacts and send up to 300 million monthly outbound interactions. With this increase in capacity, businesses can provide personalized experiences at scale, to satisfy their customers.
Microsoft has recently released new updates to Dynamics 365 Sales with new and improved functionality. Additionally, Microsoft has identified new and exciting features planned for release later this year.
What is Dynamics 365 Sales?
Dynamics 365 Sales is an industry-leading sales tool designed to maximize sales teams' productivity.
Websites come in many different shapes and sizes. They can run on a variety of platforms and use several different coding languages. Despite these differences, all clients want the same the same result from their websites … deliver an easy way to capture and track their website leads in their CRM system.
Sending PowerPage invites in Dynamics 365 can be a time-consuming task, especially if you need to send a large number of invitations to different contacts. However, by using a workflow you can streamline this process. Workflows in Dynamics 365 allow you to automate business processes and tasks.
If you're considering implementing Microsoft Dynamics software in your business, you'll want to partner with a company that has the expertise, experience, and dedication to help you achieve your goals. Look no further than Beringer Technology Group.
As a Microsoft Gold Partner, Beringer has a deep understanding of the Microsoft Dynamics suite of products and how they can be customized to meet the unique needs of businesses across a wide range of industries.
The Dynamics 365 and Power Platform 2023 Release Wave 1 is here, and it brings new innovations that will provide significant capabilities to transform your business. While this release wave of the year offers hundreds of new features and enhancements across all of their applications, I'm excited on what's coming for Customer Insights and Pro Development.
The Dynamics 365 & Power Platform 2023 Release Wave 1 is here and it comes with a host of great new features and improvements. In particular, I want to highlight what's new with Customer Service and AI Builder.
What's new with Customer Service?
Dynamics 365 Customer Service is an industry-leading end-to-end service platform that enables organizations to improve upon customer support, including self and assisted service throughout the customer engagement lifecycle.
We've been busy renewing and taking new certifications. One certification that we recently passed is the Exam PL-400: Microsoft Power Platform Developer. This exam is designed to measure our knowledge in developing within the power platform. Some of the key components measured are:
Configuring the Microsoft Dataverse
If you're not familiar with what this service is, it is basically your own secure, cloud-based database to manage and use with multiple business applications (such as those in the Microsoft power platform). It comes with some pre-built tables to store data such as Customers, Leads, Opportunities, but you can easily create your own custom tables specific to your business needs.
Dynamics has a new tool to define and configure commands throughout your app, and it's called Command Designer. This tool aims to replace the old "ribbon" button design, now called "classic commands." This was very difficult to customize with code and impossible to customize without.
