Here at Beringer Associates, we deal with a great number of Microsoft Dynamics CRM customers. Some, we have noticed, are using the Google Chrome web browser to access the CRM web site. Microsoft recommends Internet Explorer as the access point to the CRM web app, but customers have reported Google Chrome as a faster alternative. However, Google Chrome has some problems with the CRM web interface. (Example: http://support.microsoft.com/kb/3000002.) We decided to investigate why people were choosing a web browser other than Internet Explorer for their CRM system.
Some versions of Google Chrome break certain CRM features. For example in Microsoft Dynamics CRM 2013, using Google Chrome version 39 or higher will cause an error when attempting to use a lookup field: