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Microsoft Dynamics 365 and Power Platform New Release!

Microsoft Dynamics 365 and Power Platform 2022 Release Wave 1 is here, and it brings new innovations that provide significant capabilities to transform your business.

The Microsoft Dynamics 365 release contains hundreds of new features across Dynamics 365 applications, including Marketing, Sales, Customer Service, Field Service, Finance, Supply Chain Management, Supply Chain Insights, Human Resources, Commerce, Fraud Protection, Business Central, Connected Spaces, Guides, Remote Assist, Customer Insights, Customer Voice, and Microsoft Cloud for Healthcare, Financial Services, Sustainability, and Nonprofit.

Power Virtual Agents – An Introduction

What is a Power Virtual Agent?
Microsoft Power Virtual Agents, part of the Microsoft Power Platform, enables a chat bot to engage in rich, natural conversation with your users to assist with a wide array of tasks.  From freeing up human resources and allowing them to focus on more complex user issues to providing your customers with a powerful tool to assist them with basic order and service questions, Microsoft Power Virtual Agents enables bots to act on inquiries without human intervention.

Dynamics 365 vs. Salesforce Feature Comparison: Advanced Search

There are different types of features in Microsoft Dynamics 365 and Salesforce that allow users to search for records efficiently. There are, however, stark contrasts between the features and the end user experience within both platforms. To determine whether Dynamics 365 or Salesforce is right for your organization, we highlighted some of the key differences between the search and query functionality within each.