Are you stuck with a legacy Microsoft Dynamics CRM on-premise system? As Microsoft phases out these antiquated applications, a migration path to the cloud can seem daunting. A Microsoft Dynamics 365 Cloud migration is not a traditional server "lift and shift", and requires the experience of a certified team who specializes in these migrations.

Microsoft Dynamics 365 and Power Platform 2022 Release Wave 1 is here, and it brings new innovations that provide significant capabilities to transform your business.

The Microsoft Dynamics 365 release contains hundreds of new features across Dynamics 365 applications, including Marketing, Sales, Customer Service, Field Service, Finance, Supply Chain Management, Supply Chain Insights, Human Resources, Commerce, Fraud Protection, Business Central, Connected Spaces, Guides, Remote Assist, Customer Insights, Customer Voice, and Microsoft Cloud for Healthcare, Financial Services, Sustainability, and Nonprofit.

What is Field Service?

Dynamics 365 Field Service is a business application that is licensed separately from your other applications, but can be used within your existing Dynamics 365 organization.

Busy is an understatement! That spreadsheet that you have been using just isn’t cutting it, or – that software you purchased to help you keep track of clients and accounts was great at first but now its falling short of your growing – and industry specific - business needs.

WHAT IS AI BUILDER?
It's a new year, so what better way to start it out than with some AI? After all, AI is designed to improve our lives. Specifically, let's talk about Microsoft's AI Builder. If you're not already familiar with AI Builder, I previously blogged about it in the beginning of 2021 here.

What is a Power Virtual Agent?
Microsoft Power Virtual Agents, part of the Microsoft Power Platform, enables a chat bot to engage in rich, natural conversation with your users to assist with a wide array of tasks.  From freeing up human resources and allowing them to focus on more complex user issues to providing your customers with a powerful tool to assist them with basic order and service questions, Microsoft Power Virtual Agents enables bots to act on inquiries without human intervention.

What is the Power Platform?

The Microsoft Power Platform is a suite of several business applications designed to provide companies with scalable ways to “analyze data, build solutions, automate processes, and create virtual agents.” In essence, it brings together the very best of what Microsoft has to offer in these areas.

Did you know, Microsoft Dynamics 365 connections allow users to relate multiple records without custom relationships? Dynamics 365 connections give users a holistic view of their data without directly affecting their data model. Connections is one of many features Dynamics 365 offers that is not available in Salesforce.

There are different types of features in Microsoft Dynamics 365 and Salesforce that allow users to search for records efficiently. There are, however, stark contrasts between the features and the end user experience within both platforms. To determine whether Dynamics 365 or Salesforce is right for your organization, we highlighted some of the key differences between the search and query functionality within each.

Did you know there are global search enhancements included in the Microsoft's Dynamics 365 Wave 2 release known as Dataverse search? These powerful Dataverse search features will change the way users filter and search for records in model-driven Power Apps.