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Call recording: Get more from your conversations
Call recording is a common component of running a successful business. For decades, organizations have implemented recording functionality into their contact center technology to drive better outcomes for both customers and their brand. What is Call Recording? Call recording is…
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AI-powered SMART VoIP: Your phone system on steroids
If you’re looking for ways to improve communications efficiency and cut costs, then you may have already switched your phone system over to Voice over Internet Protocol (VoIP). But have you considered using an AI-powered VoIP system? The difference between…
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Marketing Automation Trumps Cold Calling Every Day of the Week!
Businesses today are embracing automation to streamline their processes. Marketing, in particular, involves many processes that are perfect candidates for automation. This holds especially true when it comes to email marketing and campaign management. Here are five compelling reasons why…
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How to improve your online security: Tips for safe surfing
For many, the internet is an important part of their everyday lives. They use it for shopping, banking, and keeping in touch with loved ones and friends. A lot of people, however, are not aware of the many cyberthreats that…
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How softphones improve business performance
Over the years, digital technology has revolutionized and enhanced modern workspaces by increasing optimization and efficiency. Today, everything from receipts, databases and in-house communication platforms are all digital. As a result, businesses are increasingly seeking cost-efficient technological solutions that can…
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