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How softphones improve business performance

How softphones improve business performance

Over the years, digital technology has revolutionized and enhanced modern workspaces by increasing optimization and efficiency. Today, everything from receipts, databases and in-house communication platforms are all digital.

As a result, businesses are increasingly seeking cost-efficient technological solutions that can improve their operations and subsequent workflows. However, the caveat is that these technology platforms can be incredibly costly and difficult to integrate without the right expertise and resources.

Softphones are functional and unified communication platforms that businesses may lease without breaking the bank or investing extensive time and resources into building themselves. Given the mass adoption of smartphones and the recent shift towards remote work, a softphone solution is one of the most simple and effective ways that businesses can improve workflows.

Anytime, anywhere business phone

Softphones are applications you can run on internet-enabled devices like a smartphone or laptop. This removes the need for a physical handset, allowing you to make and receive calls from any location with an internet connection. Even if your workers are working remotely, softphones give them a lot of flexibility. They don’t have to waste time setting up lines for a traditional phone unit in their home office — with a softphone app, they can easily turn their personal smartphone into a business-level communication tool. Employees with a decent headset or microphone also get to enjoy hands-free calls.

Reduced costs

One of the biggest benefits of using softphones is that they significantly cut costs. Instead of spending a lot of money installing and maintaining office phone equipment, you only have to pay a small subscription fee to get powerful softphone features on your mobile device and computer. Your softphone provider will take care of all costs associated with server and system maintenance. More importantly, softphones transmit communication data over the internet rather than traditional phone lines. This means you won’t have to deal with expensive local and long-distance rates. In fact, some softphone providers offer a reduced rate for international calls, while others allow you to make calls for free.

User-friendly interface

Softphones come with an interactive user interface that’s easy to learn. If you want to transfer a call to a colleague, you just have to drag and drop the call to their name — there’s no need to dial an extension on your phone. If you need to call someone, all you have to do is search for their profile via a search bar and just click on their name to initiate a call. If you don’t want to be disturbed while working, you can enable the “do not disturb” mode for specific time frames to redirect incoming calls to voicemail or to the next available person. What’s more, softphones provide incoming call notifications with caller ID and profile information so you know exactly who you’re talking to.

Lower Costs

The cost to use a softphone is far lower than that of a regular phone plan in most cases. VoIP sometimes gives you free calling for local destinations, while international fees are either rare or negligible for most businesses.

Softphones also do not require a significant investment in technological infrastructure to install. If you’re employing a UCaaS company, all of the cost of equipment and maintenance is offloaded onto the service provider. As a client, you only have to pay a regular fee that is far less than what you would pay if you built a softphone yourself.

Don’t expect to get all the features free of charge, though. You may need to pay a little extra for some extra features that we discuss in the next section. Regardless, some case studies have demonstrated a savings of 10% due to the switch to VoIP.


Cybersecurity is a critical concern in the modern world. With so many large companies suffering data breaches that impact not only themselves but their customers, businesses are always looking for ways to protect their digital assets.

Softphone service providers have responded with end-to-end encryption, fraud detection, and other important protections that make sure you aren’t sacrificing safety when you make the upgrade.

All in all, softphones are perfect for any business that wants to operate at peak performance. They’re intuitive, feature-rich, and cost-effective, so if your business doesn’t have this essential communication tool, get in touch with our team to talk about  an upgrade today.

Questions?  Give us a call today!

Softphones and VOIP are essential business communication tools offering many great features and advantages over traditional hardware-based phone systems.  The team at Beringer Technology Group would be happy to provide more information on VoIP systems and how they could benefit your business.

Beringer Technology Group, a leading Microsoft Gold Certified Partner specializing in Microsoft Dynamics 365 and CRM for Distribution also provides expert Managed IT ServicesBackup and Disaster RecoveryCloud Based Computing, Email Security Implementation and Training,  Unified Communication Solutions, and Cybersecurity Risk Assessment.