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What is a Priority 1 Outage?

WHAT IS A PRIORITY 1 OUTAGE?
Within a managed service provider, the words "we have a priority 1" creates an immediate sense of urgency and a call to arms.  A priority 1 outage means a client is experiencing a loss of service.  We sit up straight and come to attention because our client has lost access to a technical service that allows them to conduct their day to day business.

Five Security Solutions to Protect Your Organization from Cyber Attacks

Five Security Solutions to Protect Your Organization from Cyber Attacks
Your organization is under attack! Cyber crime is a global business, and the cyber criminals profit by preying on organizations that are not prepared to defend themselves.
Did you know…

There is a ransomware attack every 14 seconds
1/2 of all cyber security attacks are targeted at small businesses
Most small businesses go out of business within 6 months of a cyber attack
The cyber crime economy has grown to $1.5 trillion / year

I'm assuming that your organization already has the security basics in place like firewalls, antivirus & backups.

Best Practices for System Views and My Views in Microsoft Dynamics 365

Best Practices for System Views and My Views in Microsoft Dynamics 365
This is my 7th blog in my 12 part series on Microsoft Dynamics Best Practices. If you've missed any of my previous blogs, please check them out by clicking here! If you're interested in learning more about Dynamics Best Practices, they are a great place to start.

Improve Efficiency with XRMToolBox

Improve Efficiency with XRMToolBox
As a Microsoft Dynamics CRM professional I sometimes receive configuration requirements that, despite how powerful the system is out of the box, can be repetitive, time-consuming, frustrating, and downright impossible.

Microsoft Dynamics 365 Updates Are Coming

Microsoft Dynamics 365 Updates Are Coming!
Microsoft has announced new enhancements and capabilities across all of their business process applications, which they've dubbed 2019 Release Wave Plan 2. This includes changes to Dynamics 365 for Sales, Marketing, Customer Service, Field Service, Project Service Automation, Finance and Operations, Talent, Retail and Business Central.