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Altigen Max Administrator ACM New Administrator Login Problem (Solution)

Altigen Max Administrator ACM New Administrator Login Problem (Solution)

Support Case Resolution Story:


The other day a client wanted a new user to be setup in Max Administrator version ACM. After configuring the new user they wanted to add the user to a workgroup however the workgroup would not allow the user to be added.

The user was not showing up in the add box.


Open Extension Configuration
Choose the General Tab
Check the Agent Check Box.

--Now the system will be able to find the user and login correctly.

*This only applies to companies who are using Altigen version ACM.




Rob is the CTO of Beringer Technology Group, and focuses his efforts on software development, cloud engineering, team mentoring and strategic technical direction. Rob has worked with Beringer since 2005, and has influenced every department from Development, Security, Implementation, Support and Sales. Rob graduated with his MBA from Rowan University in 2012, earned his Bachelors of Computer Science in 1997, and is current with several Microsoft technical certifications. Rob is very active, and loves to mountain bike, weight train, cook and hike with his dog pack.

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