Dynamics 365 and Power Platform Deprecated Features

Dynamics 365 and Power Platform 2023 Release Wave 2 is here, and it brings new innovations that provide you with significant capabilities to transform your business. The release contains hundreds of new features across the entire suite of applications, as well as deprecated features.

Microsoft will start rolling out these new features, starting October 1st, 2023. Deployment is based on region, and is detailed here.

Why does Microsoft Deprecate Features?

I’ve been working with the platform ever since its inception, back when it was simply called Microsoft CRM. I’ve been fortunate to experience the evolution of this product from a simple onPremise CRM application to a fully-customizable dynamic cloud application suite. Microsoft consistently deprecates features because they are always looking to introduce a better way to handle a task.

For example, Microsoft deprecated their classic workflow engine in favor of Power Automate Flow. Seasoned professionals were not excited to see the end of their beloved automation platform, and publicly questioned the decision. But the reality is that Microsoft introduced a new automation tool that made it easy to automate tasks across multiple applications, instead of limiting users to automate only Dynamics data. Power Automate also replaced the automation tool across all of Microsoft’s platforms, giving us a single tool to rule them all ????

What are the Latest Deprecated Features?

There’s a lot, but I’ll call out some of the ones that directly impact our current customers. You can see the full list of deprecated Dynamics 365 features here and the deprecated Power Platform features here.

• Classic app, form, and view designers are deprecated starting October 2023.
• Dynamics 365 for phones and tablets will be deprecated for online users and replaced by Power Apps effective January 2024.
• These Model-driven apps controls will stop working in April 2024: auto-complete, input mask, multimedia player, number input, option set, and star rating.
• Dynamics 365 – Gamification is deprecated
• Dynamics 365 Sales Playbooks is deprecated, and will be replaced by Sequences.
• Omnichannel for Customer Service agent-facing app is deprecated and will be removed in June 2024. Microsoft is recommending migrating to the Customer Service workspace. 

What is Microsoft Dynamics 365?

Microsoft Dynamics 365 is a set of intelligent business applications that helps you run your entire business and deliver greater results through predictive, AI-driven insights. There are many applications to choose from, including:

• Intelligent sales and marketing
• Proactive customer service
• Connected field service
• Modern finance and operations
• Connected commerce

These Microsoft Dynamics 365 applications work seamlessly together for a comprehensive solution that runs your entire business in the cloud. You’ll get a 360-degree view of your organization to uncover the real-time insights that bring better results. Take a look at our Microsoft Dynamics 365 services page for more information.

What is the Power Platform?

The Microsoft Power Platform is the low code platform that spans Office 365, Azure, Dynamics 365 and all Microsoft applications. It enables your business to craft solutions while empowering you to unite customized technology to help everyone, from the CEO to the front-line workers, drive the business with data.

The Microsoft Power Platform is comprised of five key products: Power Apps, Power Automate, Power BI, Power Pages, and Power Virtual Agents. Our Microsoft Power Platform services page has more information. 

Reach Out To Beringer Today!

We love to implement Microsoft Dynamics 365 solutions here at Beringer, and we’re pretty awesome at helping you identify and migrate off of deprecated features!  We’ve been working with Microsoft Dynamics since its inception, and we’re always finding innovative ways to implement the latest tools and help automate business processes.

Beringer Technology Group, a leading Microsoft Certified Partner specializing in Microsoft Dynamics 365 and CRM for Distribution also provides expert Managed IT Services, Backup and Disaster Recovery, Cloud Based Computing, Email Security Implementation and Training, Unified Communication Solutions, and Cybersecurity Risk Assessment.