Microsoft Dynamics 365 2023 Release Wave 2 – Updates to Sales and Marketing

2023 Release Wave 2 updates for Microsoft Dynamics 365 are already in progress, bringing new innovations that provide significant capabilities to transform your business. Updates started in October 2023 and will continue through March 2024. Check out the deployment schedule here.

The Microsoft Dynamics 365 release contains hundreds of new features across several Dynamics 365 applications, including Marketing, Sales, Customer Service, Field Service, Finance, Supply Chain Management, and Commerce, among others.

What’s new in Microsoft Dynamics 365 Sales?

The wave 2 release focuses on a few key areas for the Sale process:

1. Sales teams will be able to leverage GPT technology through Co-pilot and increase productivity through generating suggestions, summaries, reminders, insights and other types of content.
2. Sellers can achieve greater efficiency and success with focus time, SMS chat and faster navigation.
3. Updated processes and tools that allow earlier and deeper engagement throughout the sales cycle.

Review the release schedule for preview and general availability for new features here: https://learn.microsoft.com/en-us/dynamics365/release-plan/2023wave2/sales/dynamics365-sales/planned-features

For more information on the new features and updates that are coming soon, see the full description details here:  https://learn.microsoft.com/en-us/dynamics365/release-plan/2023wave2/sales/dynamics365-sales/

What’s new in Microsoft Dynamics 365 Marketing?

Updates to Dynamics 365 related to Marketing will also have a focus on three key areas:

1. New features of Copilot and integration of artificial intelligence (AI) to improve the marketing process.
2. Streamlining the process of bringing together marketing and sales activities to promote higher revenue and greater long-term relationship value.
3. Create “key relationship anchors” through “real time” customer engagement.

Take a look at the release schedule for preview and general availability here:  https://learn.microsoft.com/en-us/dynamics365/release-plan/2023wave2/marketing/dynamics365-marketing/planned-features

For a full description of the updates and features that will be rolling out soon, see the release plan for Marketing here:  https://learn.microsoft.com/en-us/dynamics365/release-plan/2023wave2/marketing/dynamics365-marketing/

What is Dynamics 365?

Microsoft Dynamics 365 is a set of intelligent business applications that helps you run your entire business and deliver greater results through predictive, AI-driven insights. There are many applications to choose from, including:

• Intelligent sales and marketing
• Proactive customer service
• Connected field service
• Modern finance and operations
• Connected commerce

These Microsoft Dynamics 365 applications work seamlessly together for a comprehensive solution that runs your entire business in the cloud. You’ll get a 360-degree view of your organization to uncover the real-time insights that bring better results. See our Microsoft Dynamics 365 services page for more information.

What is the Power Platform?

The Microsoft Power Platform is the low code platform that spans Office 365, Azure, Dynamics 365 and all Microsoft applications.  It enables your business to craft solutions while empowering you to unite customized technology to help everyone, from the CEO to the front-line workers, drive the business with data.

The Microsoft Power Platform is comprised of five key products: Power Apps, Power Automate, Power BI, Power Pages, and Power Virtual Agents. For an in-depth explanation of these features see our Microsoft Power Platform services page.

Contact Beringer Today!

We love to implement Microsoft Dynamics 365 and Power Platform solutions here at Beringer.  We’ve been working with Microsoft Dynamics since its inception, and we’re always finding innovative ways to implement the latest tools and help automate business processes.

Beringer Technology Group, a leading Microsoft Certified Partner specializing in Microsoft Dynamics 365 and CRM for Distribution also provides expert Managed IT Services, Backup and Disaster Recovery, Cloud Based Computing, Email Security Implementation and Training, Unified Communication Solutions, and Cybersecurity Risk Assessment.