Improve User Experience with Power Automate Flow

Power Automate flow is an automated workflow that can be created using Microsoft Power Automate. Power Automate is a cloud-based software that allows users to create and automate workflows and tasks between multiple applications and services. Power Automate can be used to automate repetitive tasks and bring efficiencies to any organization.

When are Power Automate Flows triggered?

Power Automate flows can be triggered automatically, instantly, or via a schedule. For example, flows can be triggered by an event such as an update to a Dynamics 365 record, creation of a SharePoint document, receiving an email from a specific person or a mention of a company on social media.

Improve User Experience with Power Automate Flow

To ensure that these automations are running efficiently, Power Automate Flows run asynchronously.  What this essentially means is that they are running in the background, giving no visibility to the end user when it succeeds or fails. In most cases, the end users do not need to know the status of a flow as they are typically performing backend tasks. Additionally, your support team should be monitoring for and rectifying failures.

However, when a flow is triggered instantly, such as from a button on a form or toggle changed by the end user, displaying the status of the flow as it’s in progress (if it’s a long running flow) and once it completes can improve user experience. For example, a flow may be designed to send data to another application or send an email out to a customer. If there is an issue with communicating to the other system, it can be very beneficial for the end user to be aware so that they can take immediate action to get help for resolving an issue.

Some ways of notifying the end user of the Flow status are to design the Flow to update a status field on the record that it triggered from or send an email to the user. Additionally, you can include a link back to the execution log of the flow to help to your admins troubleshoot a failure when the end user reports it. This will empower your admins to resolve failures that may be a result of bad data, for example.

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We love to implement Microsoft Dynamics 365 and Power Platform solutions here at Beringer.  We’ve been working with Microsoft Dynamics since its inception, and we’re always finding innovative ways to implement the latest tools and help automate business processes.

Beringer Technology Group, a Microsoft Solutions Partner for Business Applications,  specializing in Microsoft Dynamics 365 and CRM for Distribution, also provides expert Managed IT Services, Backup and Disaster Recovery, Cloud Based Computing, Email Security Implementation and Training, Unified Communication Solutions, and Cybersecurity Risk Assessment.