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Microsoft Dynamics CRM 2015 Release Preview: Customer Service Features

Microsoft Dynamics CRM 2015 Release Preview: Customer Service Features

In the upcoming Microsoft Dynamics CRM 2015 release, code named "Vega", there will be several new features added as part of the Customer Service areas in CRM. This part 5 of a 5-part blog series describing these new features.

 

1. Updated flexible Service Level Agreement (SLA) for different levels of support

2. Analyze key service effectiveness metrics like first response and case resolution

3. Improvements to SLA management to allow pause/resume, and time-tracking for waiting or holding tickets.

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For the full CRM 2015 Pre-Release guide, click here.


theProfessor

theProfessor

Rob is the CTO of Beringer Technology Group, and focuses his efforts on software development, cloud engineering, team mentoring and strategic technical direction. Rob has worked with Beringer since 2005, and has influenced every department from Development, Security, Implementation, Support and Sales. Rob graduated with his MBA from Rowan University in 2012, earned his Bachelors of Computer Science in 1997, and is current with several Microsoft technical certifications. Rob is very active, and loves to mountain bike, weight train, cook and hike with his dog pack.