Microsoft recently rolled out two new features within Cloud PBX – Auto Attendant and Call Queues. These additional features are what will truly allow Skype for Business to act as a business phone system. Your inbound phone traffic can be handled by the automated attendant, and then properly routed in conjunction with call queues. Followed by end user call-handling functionality such as call park, forwarding, and transfer that are most likely in place today.
Benefits of Cloud PBX
There are several benefits to moving your phone system to a platform such as Skype for Business. Some of the benefits include mitigated hardware costs, increased mobility, infrastructure and more. Skype for Business can be integrated with an IP Phone, which provides a solution for employees who prefer to have a handset. However, you could ditch the desk phone and move to a headset. This is a much cheaper solution while still maintaining the features and functionality available through Skype for Business Cloud PBX. Additionally, Skype for Business can be used on desktop phones, PCs, and mobile devices.
With the number of traveling and telecommuting workers increasing, Cloud PBX provides connectivity to help increase efficiency and accessibility. By switching to Skype for Business Cloud PBX, you will also be able to utilize Microsoft’s Infrastructure, one of the most robust networks ever created. By having your tenant hosted within a Microsoft Datacenter, your calls will be processed over high-speed fiber with outstanding call quality.
Licensing for Cloud PBX
So what is needed to make this work? Each user must be licensed appropriately to utilize the functionality of Skype’s Cloud PBX. Below are the requirements for Cloud PBX in Skype for Business:
- If you have Office 365 Enterprise E5, Cloud PBX is included.
- If you have Office 365 Enterprise E1 or E3, Cloud PBX is available as an add on.
- If you don’t have an Office 365 Enterprise subscription, you need Skype for Business Online Plan 2 to access Cloud PBX.
Additionally, a calling plan must be added on. Currently, there are two calling plans that are available – Domestic or International. The Domestic calling plan allots 3000 minutes per user, pooled at the tenant level. The International calling plan includes 3000 minutes for domestic calling, as well as 600 minutes for international calling, pooled at the tenant level.
For more information on how you can bring this solution to life for your organization, please contact Beringer Technology Group and we will be happy to assist you!
Beringer Technology Group, a leading Microsoft Gold Certified Partner specializing in Microsoft Dynamics 365 and CRM for Distribution. We also provide expert Managed IT Services, Backup and Disaster Recovery, Cloud Based Computing and Unified Communication Systems.