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Digital transformation has become essential to support people working remotely and to compete in a global, connected economy. That means upgrading business management systems has never been more important. And while Microsoft Dynamics 365 CRM implementations have come a long way since the early days of multi-million dollar budget overruns and missed deadlines, they still require substantial financial and resource commitments from your organization.
To get the most impact from a business management solution, your team must understand and adopt the system quickly. Although today’s software offers streamlined workflows and intuitive interfaces, even some tech-savvy employees tend to drag their feet during implementations. So why is user adoption still such a challenge for organizations implementing new business management systems?