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The One that Got Away

As sales professionals we have all dealt with losing a deal.  We have lost deals many different ways but I believe the worst way to lose a deal is by not staying in touch with the prospect.  It’s not because you just didn’t want to call them, it’s because you’re busy juggling a pipeline of potential business, making cold calls, working on proposals, doing product demos, etc.

The Evolving CRM Social Strategy

The Beringer team has returned from Convergence with exciting news about the future of Dynamics CRM. The million dollar message is that Social Data Insights will be huge in the coming year. Businesses were abuzz about developing a “Social Strategy” or “Social CRM”: a honed business approach that monitors and maintains an online social presence.

Microsoft Dynamics CRM is now Mobile

Microsoft Dynamics CRM 2013 has many new features that make it superior to previous Dynamics CRM versions.  New quick create & quick view forms deliver an optimized way of creating and adding new records; the new auto save features and guided process stages are highly desired functionalities that I’m thrilled to see added to the product.

Are You Ready for Convergence 2014?

In a socially connected, always-on world, it has never been more important for companies to deliver differentiated and compelling customer experiences. Microsoft Dynamics CRM is helping companies do just that. With a reimagined user experience that is simple and intuitive, actionable intelligence at their fingertips, and a pervasive connection to the people and resources they need, Microsoft Dynamics CRM helps you tap into the information you need so that you can make your customer interactions personal across your sales, marketing, and customer care teams, reigniting the passion your people feel for their jobs so they can deliver amazing customer experiences.

Have You Thought about Your New Year’s “Sales” Resolutions for 2014?

This morning I heard a quote that has stuck with me all day – “The days are long and the years are short”.  Wow…isn’t that the truth.  As I sit here writing this article 353 days (some of which seemed incredibly long) into the year, I marvel at how quickly another year has flown by.

Internet Explorer 11 and Microsoft Dynamics CRM Versions

In our CRM practice, we have recently seen an increase in support requests related to Microsoft Dynamics CRM 2011 and 4.0, where Internet Explorer has been upgraded to version 11. Various display and form problems have been reported both when accessing MSCRM directly through Internet Explorer, and also in the Outlook client for CRM.  In our experience across multiple customer environments, Internet Explorer 11 just doesn’t work properly with CRM 2011, and definitely not with CRM 4.0. 

 

Microsoft publishes compatibility data for MS CRM versions with other applications.