Many organizations launch a robust CRM system only to find it fail in one area: User Adoption. You can build the best CRM system possible - but if nobody uses it, all of the customizations, configurations, workflows, data connections, sync between ERP and any other fancy plug-ins all go unused and CRM is deemed a failure.
So where did they go wrong? Why did their implementation fail, and how can you avoid the same outcome?
Simple: they forgot the most important building block of a CRM system. The end users. User adoption is critical to the success of a CRM project (and often one of the first places management cuts project hours).
A few of the objectives we will walk through:
- Learn best practices for User Adoption in Dynamics 365
- Use new techniques to increase User Adoption at your organization
- Leverage the technology and tools available within Dynamics 365 to help increase User Adoption
Beringer Technology Group, a leading Microsoft Gold Certified Partner specializing in Microsoft Dynamics 365, CRM for Distribution, Office 365, Managed IT Services, Backup and Disaster Recovery, Cloudand Unified Communication Solutions.