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How to do Conditional Formatting in CRM Outlook Client 2011

How to do Conditional Formatting in the CRM Outlook Client

In the Ribbon, Click on View | then click View Settings | then choose Conditional Formatting

Example: Make all Leads that are HOT, have the font color Red and Bold

Add A Condition:

Click Add.

Name the Rule then select Red and Bold as the Font.

Name the Rule then selected Red and Bold as the Font.

Set Conditions

Now you must set your Conditions. Click the Conditions Button

Set Your Conditions

Select Filters

1. Click the Advanced tab
2. Click the Field button
3. Select "User-defined fields"
4. Choose a field. (we choose "Rating" for this example)

Choose the User-Defined Field

Set Filter Conditions

Choose the condition from the dropdown box ("is exactly" for our example)

6. Type in Selected Value ("Hot" for this example)
7. After all the fields have been completed, Click Add to list
8. Finally select Ok. The Conditional formatting is instantly applied.

Set the filter conditions

The Final Result:

Conditional formatting is a great tool when you want certain records to catch your eye. You can streamline and optimize your search process very effectively with Conditional formatting.


For more tips, tricks or solutions offered for new or existing Microsoft Dynamics CRM implementations, please visit our customized solutions page or contact us at



Rob is the CTO of Beringer Technology Group, and focuses his efforts on software development, cloud engineering, team mentoring and strategic technical direction. Rob has worked with Beringer since 2005, and has influenced every department from Development, Security, Implementation, Support and Sales. Rob graduated with his MBA from Rowan University in 2012, earned his Bachelors of Computer Science in 1997, and is current with several Microsoft technical certifications. Rob is very active, and loves to mountain bike, weight train, cook and hike with his dog pack.

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