Microsoft Dynamics 365 2024 release wave 1: Overview

It’s that time again…Microsoft released the Dynamics 365 2024 Release Wave 1 Plan and there are so many updates, it’s a lot to process. Let’s dive in!

Spoiler alert! – the Production deployment for Microsoft Dynamics 365 2024 release wave 1 updates begins on 4/1/24 and continues through September 2024.

Highlights of this release wave include:

Dynamics 365 Sales

Sales folks, rejoice! Dynamics 365 Sales, the king of sales apps, just got even better. It’s all about knowing your customers like BFFs, closing deals faster than ever, and saving you tons of time. This new update gives you all the customer info you need, right when you need it. Plus, it throws in smart suggestions to help you move deals along and makes the whole thing super easy to use. Oh, and companies can now customize it exactly how they want, and there’s even more fancy AI stuff to lend a hand. Basically, it’s like having a sales superpower in your pocket.

Salespeople on the go, listen up! Your sales sidekick, Microsoft Copilot for Sales, is getting even better. It’s got all the latest AI smarts to help you close deals faster than ever. Plus, you can now access it right from your Outlook and Teams mobile apps. No more switching between screens – it’s all at your fingertips!

Dynamics 365 Customer Service

Get ready for a customer service supercharge! Dynamics 365 Customer Service is making things slicker for agents with Copilot’s fancy response checks and built-in troubleshooting tools. Plus, using multiple apps at once just got easier. They’re also giving voice chat a boost, and making sure the system connects customers with the right agent, even faster.

Dynamics 365 Field Service

Field service crews, get ready for a game-changer! Dynamics 365 Field Service just got a major upgrade. Think smoother scheduling, easier job management, and all the tools you need to be a service superstar. This update brings in a super-powered Copilot to help you out, makes everything look sleek and modern, and even lets you work seamlessly with other Microsoft 365 applications. Bonus points for keeping track of your vendors and finances all in one place. Basically, it’s like having a service management toolkit on steroids!

Dynamics 365 Business Central

Dynamics 365 Business Central is getting a major upgrade, and it’s all about that Copilot magic! This helpful AI assistant is here to make your life easier in over 160 countries. Get ready for:

  • Reports and data analysis that practically run by themselves.
  • Project and financial management that’s smoother than ever.
  • Automated workflows that save you tons of time.

Plus, they’ve upgraded the tools you use to build and manage the system, and made sure your data stays private and secure.

Dynamics 365 Customer Insights

Dynamics 365 Customer Insights Data is all about getting to know your customers like best friends. This update makes it super easy to gather all your customer information in one place and use fancy AI to analyze it. That means you can understand your customers better and take action to keep them happy. Plus, it gets you those insights lightning fast, so you can react to what matters in the moment.

Customer Insights – Journeys is like a superpower for marketers! It uses AI to help you create amazing customer experiences across every channel, from sales to marketing and beyond. You’ll understand your customers on a deeper level, create new experiences in minutes, reach them in more ways, and constantly improve your results. Basically, it’s the secret weapon for happy customers and a booming business!

Dynamics 365 Finance

Accounting whizzes, new features are coming your way! Dynamics 365 Finance just got a major upgrade to make your life easier. Imagine a world of smarter planning, automatic analysis, and AI helping you set things up in a flash. That’s what this update is all about. Plus, it makes bank reconciliation and tax automation a breeze, so you can focus on what matters most – being a finance superstar!

Microsoft Copilot for Finance

Here’s the magic: Copilot gives you financial insights in your emails and spreadsheets. Need to write a money-related email? Copilot helps you craft clear and accurate messages fast. Plus, it keeps track of all your financial communication in one place, so nothing gets lost. Reconciling accounts in Excel can be a pain, but Copilot will be your guide. It shows you prompts to help you compare data and fix any mismatches. Basically, Copilot is like having a mini financial expert on your shoulder, ready to help!

Dynamics 365 Supply Chain Management

Dynamics 365 Supply Chain Management just got a boost! It’s all about seeing things clearer and moving faster. With Copilot’s fancy tricks, you’ll be a whiz at managing inventory and keeping track of everything. Plus, forecasting what you need just got easier, and your warehouse will run smoother than ever.

Dynamics 365 Project Operations

Dynamics 365 Project Operations just got an upgrade to make you a project management pro. This update makes everything easier to use, faster, and lets you handle even larger projects. Think clear invoicing, effortless time tracking, and mobile tools to keep you on top of things on the go. Plus, it lets you manage contracts, resources, and approvals with ease. Basically, it’s your one-stop shop for project success!

All the Dynamics 365 Finance and Operations apps are working together better than ever. Imagine Copilot helping you out across all your finance and project management details – it’s a dream come true! This update brings even more value and insights to everything you do, so you can focus on making your business amazing!

Dynamics 365 Commerce

Dynamics 365 Commerce is making shopping a breeze for everyone. Here’s the scoop:

  • Mobile payments go global: Taking payments on the go just got easier, especially for iPhone users with Tap to Pay. Even Android stores get a boost with offline capabilities.
  • Business buying made simple: Business-to-business shopping is getting streamlined with new features and a super-easy order management system, even for folks across different companies.

Dynamics 365 Human Resources

Hiring just got easier! Dynamics 365 Human Resources is now playing nice with even more job boards and talent pools, so you can find the perfect person for the job faster. Plus, they’re building a whole network of HR tools that work together seamlessly to keep your employees happy, no matter how big or small your company is. Think of it as your one-stop shop for hiring and keeping all-star employees!

Dynamics 365 Guides

Take Mixed Reality to the Next Level!

Dynamics 365 Guides is getting better with features like:

  • Super-detailed 3D models that look amazing, thanks to Azure Remote Rendering.
  • Easy integration with web content, so you can build mixed-reality experiences that work perfectly with your business data.
  • Guides on your mobile device! Coming soon, you’ll be able to access Guides content seamlessly through the Dynamics 365 Field Service mobile app.

For full details, read the Microsoft Dynamics 365 2024 release wave 1 notes here.

Reach out to Beringer today!

At Beringer Technology Group, we’ve worked with Dynamics 365 since it’s inception and we’re always looking for new ways to enhance business efficiency through an optimized user interface and innovative use of Power Platform automation.

Beringer Technology Group, a Microsoft Solutions Partner for Business Applications,  specializing in Microsoft Dynamics 365 and CRM for Distribution, also provides expert Managed IT ServicesBackup and Disaster Recovery.