Modify the Ribbon Buttons in CRM 2011
Ever since CRM 2011 came out, we have received numerous requests from our customers to modify the out-of-the-box buttons in the ribbon, anything from changing the label to disabling buttons for users based on their role. While this can easily be achieved, it's something that involves a good understanding of the ribbon definitions.
An xml file for the definitions is present for each out of the box entity as well as the applicationribbon. There can be multiple definitions per button (homepagegrid, form, subgrid), so it's important to make sure you grab the appropriate button (or all of them) based on what you are trying to do.
While this is just a brief overview of what customizing the ribbon entails, it gives some of you an idea of how the process works. More details about it can be found in the SDK.
Below is a list of a few customizations that we have implemented for our customers with:
- Disabled buttons based on the logged in users security role (Example: The "Qualify" button on Lead can be disabled for users without administrative privileges)
- Disabled buttons based on a value in a field (Example: Some of our customers have an approval process set up on entity's such as Lead. The "Qualify" button can be disabled until a manager has indicated their approval of the Lead.)
- Hid unused buttons to clean up the ribbon
- Relabeled the buttons and their tooltips (Example: Our customers have often used the Case entity for their Projects. The entity is renamed to Projects, but the labels of buttons such as "Resolve Case" and “Cancel Case” do not change. By modifying the ribbon definition of the entity, the label and tooltips can be changed to reflect the new name of the entity).
If you have a ribbon request that you are struggling with or are looking for someone to customize your ribbon, please reach out to us.