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Emails have feelings too!

You receive communications from your customers on a daily basis from a variety of sources, such as email, web submission forms, support cases, etc. Imagine if you could have instant visibility to how your customers are FEELING based on the text they send you without reading it. Angry customers can be addressed immediately via a phone call from a real person. Happy customers can be sent an automatic email and receive a personal follow up within a day or two.

D365 security with Business Units

Do you have multiple regions that work inside your D365 organization?  If you do, you’ve probably taken advantage of grouping each into a separate Business Unit.  The advantage of doing this allows you to configure security roles. The security roles grant end users access to records only assigned in their region or all related child regions (if they are in a parent).

Optimizing Data Integrations

If you are tasked with integrating data, then you know there are a wide variety of challenges to overcome. If one of the challenges is dealing with very large data sets, then your design should be optimized for speed and performance.

Why Microsoft Cloud

It is no secret that in today’s day and age there are two major requirements for network infrastructure; reliability and security. Microsoft fully understands these needs and has developed one of the world’s largest networks. A network investment north of $15 billion to be exact. How can you utilize the Microsoft cloud to enhance your business?

Power BI User Security

Power BI is a tool that allows companies to display visuals of their data from multiple applications.  For this reason, it would be difficult for the service to attempt to understand the underlying security structure behind each source.  So how do you secure your data?  Like other applications, Power BI offers its own security features which you can easily apply to the entire dashboard and datasets.  As previously mentioned, you can select which users to share your Dashboards to.  Most noteworthy, it offers a feature called Row Level Security, or “RLS”, which can be applied to each dataset.

Connecting to the Cloud with the OnPremise Gateway

As a long time developer, I appreciate the extensibility that Microsoft provides with their applications. They love to provide you many ways to customize their products, as well as offering an API to allow developers to connect and automate. The Microsoft Business Application Platform is no different, delivering an experience to build and extend modern cloud applications much faster than ever.

Farewell to the Email Router

If you have been using Microsoft Dynamics CRM for any amount of time, you are undoubtedly familiar with the Email Router. The Email Router is a software application that creates an interface between CRM and an email system to allow for the sending of email messages to and from Microsoft Dynamics CRM.