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Let’s Talk CRM 2016: Interactive Dashboards

Microsoft Dynamics CRM 2016 has arrived!  Myriad functionality has been packaged with the latest version of the CRM platform, but the most exciting feature for me is Interactive Dashboards.  Originally designed to be an interactive dashboard for customer service in CRM, I believe Microsoft realized the potential of this feature and expanded upon it.

You want how much to do what?

So you’ve heard of Viruses and Phishing attacks, but have you heard of Ransomware? Ransomware is basically a combination of a virus and phishing attack that employs an application to encrypt your data to hold it for ransom. The phishing part of the attack is centered on an email with some type of attachment. An example would be “My Resume for your consideration” with a word document attached. The Word document has macros that will go out to the Internet, download and run an application that will search for and encrypt all of your data files (PDF, Office App files, photos, etc).

Microsoft Surface Pro – Bring me your poor, your tired, huddled PCs…

I got one of these (Pro 1) about 2 years ago and got the Pro 3 just 3 months ago. We are an IT provider so it is important to put on a good show and walk into a meeting flashing a snazzy new tablet around and wowing the crowd. (I suppose…) I liked my Dell laptop and was a bit resistant to this but after about 2 days – this thing rocked! It weighs less, connects to everything, runs all the full-version Windows apps, battery life is easily managed as it has a solid state drive and goes to sleep/wakes like a champ. I can dictate, type, handwrite, snap a pic, mouse, touch, swipe, gesture… The list goes on. Using this with Office 365 and OneDrive is a cinch and now that everything is synced to everywhere and Office Web Apps are free, I have access to everything, everywhere, all the time.

Traveling Smart Phones

The iPhone 6 and 6S are among a growing number of smartphones ideal for global travelers since they can be used almost anywhere in the world. The iPhone 6 supports the necessary radio frequencies that local carriers offer their 4G LTE wireless service. The days of complicated “world” phones are over. Almost all carriers now support the global frequencies one way or the other.

Microsoft Releases Dynamics CRM 2016

Microsoft Dynamics CRM 2016 has been officially released! On November 30, 2015 Microsoft released its next-generation customer relationship management (CRM) offering to general availability. The on-premises Dynamics CRM 2016 and its cloud-based counterpart Dynamics CRM Online are now available in 44 languages and 130 markets.