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Why customer satisfaction has to be the distributors number one priority

Forrester research has announced that we have entered a new era that they call the age of the customer. While many distributors may say that they are customer centric or that the customer is always right this is much different. The new power of the customer means that the focus on the customer now matters more than any other single strategic initiative.

Cloud computing has ushered in the user era

Cloud computing: It's a phrase that has given new meaning to the current IT landscape. For years, the industry was defined by the hardware and software used throughout businesses. Today, cloud services have made it more about the end-users accessing the technology on a daily basis, effectively changing how firms purchase IT products and support their workforce.